After ending the call, the phone immediately rang and upon answering the person on the other end of the line said “F@ck you, you are an @sshole” and hung up. Upon review of the caller id, we confirmed the call was from Time Warner.

I promptly called back, was routed back to the call center in the Philippines and lodged a complaint.

Two weeks went by, no response.

I called our local Austin Time Warner Cable tech support and lodged another complaint and asked the person managing the 3rd party relationship with the out sourced call center in Philippines be made aware of the issue.

Two weeks went by, no response.

I called back the local Austin Time Warner Cable tech support and asked why no one had called my back and the representative’s response was “this is an internal issue and no one is going to call you back”, so I asked for a manager.

I called back the local Austin Time Warner Cable tech support and asked why no one had called my back and the representative’s response was “this is an internal issue and no one is going to call you back”, so I asked for a manager.

The manger informed me Time Warner’s policy is not to call back unless the client specifically asks. My response was “I did, but I shouldn’t have to ask”. When did it become ok not to follow up with customers? When did it become ok not so say you are sorry?

I am not asking for anything free, just the common courtesy for someone to be proactive, explain what action was taken, and say Time Warner is sorry for cussing at us. Instead the Manager just argued with me about how their procedures don’t call for them to “close the loop” with the customer and let us know what happened with our issue.

I am switching my home phone, internet, and TV to ATT and I encourage you to do the same.

Questions or issues can be emailed to:

leavetimewarner@yahoo.com

Time Warner case #69786270